Our Removal FAQs
- Book a Home Visit and Get your Free Quotation (We require that you provide us with the full replacement value of your goods (as new)
We’d love to pack for you. For more information on packing and wrapping and furniture assembly and disassembly please CLICK HERE.
Our professional and experienced team is on hand to help. For more information please view our Packing and Wrapping page by clicking HERE
For safe removal, drawers must be empty. Our team is on hand to pack and wrap the contents of your furniture drawers. See our Packing and Wrapping section for more info!
Yes of course! Just email us at email@example.com and we can organise this for delivery the very next day. Opt for our packing and wrapping service and benefit from FREE boxes and materials.
All major cards are accepted. We do not accept American Express due to the high transaction charges.
We use floor protection such as shoe covers to ensure we operate in a clean and careful way whilst working in your old and new property.
We can arrange for your self-assembly furniture to be disassembled but this depends on each item’s age, condition and complexity.
Please disconnect, drain and dry all appliances prior to our arrival. In order to avoid damage, secure washing machine drums with the brackets supplied by the manufacturer. A tip to avoid unpleasant smells from fridges and freezers – Wash them out thoroughly using a solution of hot water and bicarbonate of soda.
We usually arrive at a time that suits you between 6.30am – 10am. Its best to start as early as possible on moving day. If you require a specific time not included above, please contact us and we can arrange this for you.
Your dedicated move manager is contactable 24/7.
Even with the most careful planning, sometimes there will be delays on move day as some things are out of your control. Read about waiting time costs and how our waiting time waiver protects you from delays on the day by clicking here.
Yes, we can help move you 7 days a week, 365 days a year. Would you like to organise a personalised removal quote? Click here
We will do our best to help you in any which way we can. Please contact us now to discuss your special requirements.
Yes, we work with The Salvation Army and Barnardo’s to ensure furniture is disposed of responsibly and given a second life where possible.