Access and Return

In this section, we provide information on how to organise access to your unit and organise the return of your unit.

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Forward Thinking Storage.

We are a remote storage company. This means that we store your belongings at our out-of-town storage centres. This benefits our customers by allowing us to offer up to 50% cheaper storage than other companies within the storage sector.

With a remote service, you might be asking yourself: How do I get access to my storage unit? Would you be surprised to know that accessing your storage whilst with Box Smart is actually easier and quicker than a self-storage facility?

There are 3 main ways of accessing your storage unit whilst you are storing with us.

How Does It Work?

Our most popular way of accessing storage is through our Video Survey and Drop Off service.

When you require access, contact us via email, telephone or WhatsApp and organise a video survey. We can conduct video calls via Facetime or WhatsApp. We will show you your unit on video allowing you to keep your feet up! Choose the items you require to be dropped off and we will load our vehicle and return items to your address at a date and time that suits you. We provide 2 staff for every drop off job.


The cost of this service is from £15.00 + VAT

How Does It Work?

If you prefer to see you belongings in the flesh to inspect, add or remove items, you might like to use this option. We organise a date and time to come to you, at an address of your choice. We provide 2 staff for every job.


The cost of this service is from £50.00 + VAT

How Does It Work?

We know there may be a time after collection where you come across something you may wish to add to your storage unit. We can organise a further collection at a date and time which suits you, at an address of your choice. As an additional benefit of our storage product, often we can organise a second pickup for 1-5 items at no additional cost. We provide 2 staff for every job.


The cost of this service is from £0.00 + VAT

Return of Storage

When you are looking to receive your belongings back, please contact us via the following channels:

Email – Please send us an email to your dedicated Storage Manager via . We always reply to emails within 12 hours.

Call – We are contactable on 0800 987 5550. Our phone lines are open Mon-Sun 8am- 8pm

WhatsApp – We are available on WhatsApp – Our number to contact is 07497 494 326. Contact at any time is welcome.

Our Return Process

Once we have received your request, we will work closely with you to find a date and time which works. In most cases we can return your unit within 48 hours. We can return your items anywhere is the UK. We return items 7 days a week between 8am and 8pm. We always provide 2 staff for every job.

On the day of your storage return, we will provide a clean, tidy and efficient service. We always aim to arrive early, and our staff will be uniformed and there to help with any questions or queries you may have.

How Do I know That I Have All My Belongings Back?

We will provide you with the inventory which we completed upon collection for you to inspect and sign off. Our service doesn’t end there though. The After-Sales team can help with any enquiry post delivery and even provide an additional discount if you wish to store with us again.

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